Your agent doesn't just answer questions — it books appointments, confirms them, and follows up. Here's how.
Chime integrates directly with the most widely used booking and scheduling platforms. Once connected, your agent can check live availability, create new bookings, and send confirmations — all within the conversation thread, without the customer ever leaving the chat.
Navigate to Settings, then Integrations to connect your calendar. The connection takes under five minutes for all supported platforms — you'll authenticate with your provider and grant Chime read and write access to your calendar.
Booking rules tell your agent exactly how to handle scheduling requests. Without them, your agent can't book intelligently — it might offer slots you can't serve, double-book, or accept same-day requests you need advance notice for. Booking rules are the constraints that make automation safe.
You define which services are bookable, how long each takes, what your availability windows are, and any lead time or buffer requirements. These rules are applied to every booking request your agent handles, every time, with zero deviation.
Once a booking is created, Chime can send an automated confirmation message immediately — containing the date, time, service, and your cancellation policy. No action from you required. The customer receives everything they need to know in the same conversation thread they used to book.
Beyond the initial confirmation, Chime can send automated reminder messages at intervals you define. The most effective combination is a 24-hour reminder and a 2-hour reminder before the appointment.
When a customer asks to reschedule or cancel, your Chime agent handles the entire request according to your defined policy — no human intervention required. It checks your calendar for available alternatives, presents options to the customer, and updates the booking once the customer confirms a new time.
For cancellations, your agent enforces the policy you've defined — including any late cancellation fees or deposit forfeitures. It communicates the policy politely but consistently, applying the same rules whether the customer is a first-timer or a regular.
All bookings made through Chime appear in your booking dashboard — a clean table view showing the channel, service type, appointment time, and customer details for every reservation. You can sort, filter, export to CSV, or push bookings to your calendar app of choice.
Beyond the individual bookings, Chime generates a weekly summary email that includes your booking conversion rate — the percentage of booking inquiries that became confirmed appointments. This metric tells you more about your agent's commercial effectiveness than any other single number.
Stop managing your inbox. Start running your business. Chime handles the conversation layer for you.
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