Restaurants & Dining

Full house.
No one on the phone.

Chime handles every reservation request, menu question, and after-hours inquiry — so your team can focus on the covers in front of them, not the texts piling up in the back.

Get your agent
24/7
Always responsive
<30s
Average reply time
0
Missed walk-in leads

The real cost of unanswered messages

Every ignored text is
a table you didn't turn.

Restaurant operators know how brutal service gets. But the damage often happens before guests even walk in the door.

Pain 01
Your host is seating guests. Not answering texts.
Friday at 7pm, your host stand is a war zone. Six tables need attention, the wait list is full, and there are fourteen unread texts about Saturday reservations. By the time service winds down, half those people have already booked somewhere else. The reservation request that came in during the dinner rush should never depend on someone having a free hand.
Pain 02
Your menu changes. Your Yelp page doesn't.
You 86'd the lamb shank two months ago and introduced a tasting menu last week — but every third text is still asking about the lamb. Or whether you have a gluten-free option. Or what the prix-fixe costs on Saturdays. Your team answers the same five questions on repeat, and the answers are never quite consistent. Chime knows your current menu and speaks to it accurately, every time.
Pain 03
A "are you open?" text at 9pm is a table for 2 you just missed.
It comes in at 9:17pm — after close, before anyone checks their phone again. By morning it's buried under five other messages. That couple found a place that replied in thirty seconds. After-hours inquiries aren't low-priority. They're from people actively trying to give you their business, right now. Chime answers them while your team is counting the till.

Real conversations, handled

What your agent says
when you can't.

Chime responds with the fluency of your best front-of-house staff — informed, warm, and quick.

Reservation request
Customer
Hi, do you have anything available for 4 people this Saturday around 7:30?
Chime
Hey! We do have availability Saturday at 7:30 for 4 — would you like me to hold that? Just need a name and number to confirm the reservation.
Customer
Yes please! Smith, 415-555-0182
Chime
Done — Saturday at 7:30 for 4, under Smith. We'll send a reminder the morning of. See you then.
Reservation booked — no staff involved
Menu + upsell
Customer
What's the price on the tasting menu? And is it chef's choice or can we pick courses?
Chime
The tasting menu is $145 per person — it's a 7-course chef's selection, changes weekly based on what's in season. Completely hands-off, which most guests love.
Customer
That sounds great. Is there a wine pairing?
Chime
There is — the sommelier pairing is an additional $85 and it's genuinely one of the highlights. Want me to note it for your reservation?
Upsell handled naturally, in the flow
Cancellation policy
Customer
What's your cancellation policy? We might need to change plans last minute.
Chime
No problem at all — we ask for at least 24 hours notice for parties of 5 or fewer. For larger groups it's 48 hours. Cancellations after that may have a small fee per cover.
Customer
Good to know. If we do need to move it, can we reschedule instead?
Chime
Absolutely — just text us and we'll find a new time that works. We'd love to have you in regardless.
Policy explained clearly, retention preserved

What Chime handles for restaurants

Every conversation your team
doesn't have to have.

Train Chime once on your restaurant — menus, policies, hours, the full picture. Then let it run.

Reservation booking
Checks availability, confirms party size, collects contact info, and sends reminders — handling the full reservation flow without pulling your host away from the floor.
Menu questions
Answers ingredient questions, dietary restrictions, specials, and pricing with accurate, up-to-date information you've provided — no more inconsistent answers from different staff members.
Hours & location
Handles every "are you open?" and "where are you located?" so they never slip through the cracks — including holiday hours, private event closures, and service windows.
Walk-in wait times
Lets guests know current wait estimates and whether walk-ins are welcome — reducing no-shows, setting accurate expectations, and getting more covers through the door.
Private events & buyouts
Qualifies inquiries for private dining, events, and full buyouts — collecting headcount, date, and budget before your events team ever gets on the phone.
Cancellations & reschedules
Explains your policy clearly, processes cancellations, and offers to reschedule — preserving the relationship and the potential future cover instead of just losing the guest.
Catering inquiries
For restaurants with catering arms, Chime qualifies leads — date, headcount, cuisine preferences, budget — and passes the hot ones to you ready to close.
After-hours coverage
When your team is done for the night, Chime isn't. Every inquiry that comes in after service gets a real, thoughtful reply — turning late-night curiosity into tomorrow's confirmed reservation.

Setup in minutes, not months

Your agent is live before
Saturday service.

No technical lift. No integration headaches. Just tell Chime about your restaurant and it handles the rest.

Step 01
Tell Chime about your restaurant
Share your menu, hours, reservation policy, cancellation rules, and anything else guests ask about. Chime ingests it all and becomes fluent in your operation within minutes. Paste a PDF, type it out, or walk us through it — your call.
Step 02
Connect your iMessage or WhatsApp
Point your existing business number to Chime. No new apps, no new numbers your regulars don't recognize. Guests text the same number they always have — and now they get an instant, intelligent response every time.
Step 03
Run service. Chime handles the inbox.
From the moment you flip the sign to Open until long after you've closed out, every reservation request, menu question, and "are you pet-friendly?" gets answered. You stay in the loop and step in only when you want to.

Ready to stop missing covers

Your next reservation
is already waiting.

Get Chime live before your next service. No tech team required — if you can send a text, you can set this up.

Get your agent

Works on iMessage & WhatsApp · No tech skills needed