Chime provides AI-powered messaging agent software for small and medium businesses. Our service lets you deploy an intelligent agent that handles customer conversations on your behalf across iMessage, WhatsApp, and SMS — answering questions, taking bookings, and keeping your business responsive around the clock.

By creating an account or using Chime in any way, you agree to be bound by these Terms of Service. Please read them carefully. If you do not agree, do not use the service.

If you are using Chime on behalf of a business, you represent and warrant that you have the authority to bind that business to these terms, and that "you" in these terms refers to both you individually and to that business.

You are responsible for maintaining the security of your Chime account credentials. Do not share your password with others, and use a strong, unique password. If you suspect your account has been compromised, contact us immediately at hello@getchime.ai.

You must provide accurate and complete information when signing up and keep it up to date. An account based on false information may be suspended without notice.

• One account per business. Each physical location or brand requires its own account unless you are on a multi-location plan.
• You may not transfer your account to another person or business without our written consent.
• You are responsible for all activity that occurs under your account, whether or not you authorized it.

For businesses with multiple locations, contact us at hello@getchime.ai to discuss multi-location plans.

Chime is built for legitimate business communications. You may use Chime to respond to inbound customer inquiries, handle bookings, answer questions about your products and services, and manage ongoing customer relationships.

You may not use Chime to:

• Send unsolicited messages (spam) to people who have not opted into communications with your business
• Mislead or deceive customers about who they are talking to, what your business offers, or any material facts
• Harass, threaten, or discriminate against any person
• Violate any applicable laws or regulations, including consumer protection, anti-spam, and data privacy laws
• Attempt to reverse-engineer, copy, or replicate any part of the Chime platform
• Use the platform in a way that places excessive load on our infrastructure or interferes with other customers

You own the business knowledge you upload to configure your Chime agent — your menus, service descriptions, pricing, policies, FAQs, and any other materials. You also own your customer conversation data. Chime does not claim ownership of any content you bring to the platform.

By uploading content to Chime, you grant us a limited, non-exclusive license to use that content to operate and improve the service for your account. This includes using conversation data to refine your agent's responses and generate your dashboard analytics.

We do not use your content to train Chime's models for the benefit of other customers. What you train your agent on stays within your account.

You are responsible for ensuring that any content you upload does not infringe third-party intellectual property rights and that you have the right to share it with us for the purpose of training your agent.

Chime operates across third-party messaging platforms that have their own terms and policies. Your use of Chime is subject to these platform rules in addition to our own:

• iMessage / Apple Business Chat: Your use is subject to Apple's Business Chat policies. You are responsible for meeting Apple's requirements for business messaging, including opt-in and opt-out handling.
• WhatsApp: Your use is subject to Meta's WhatsApp Business API Terms of Service and Commerce Policy. Certain industries and message types are restricted by Meta's policies independently of anything Chime permits.

You are solely responsible for ensuring that your use of Chime via these platforms complies with their respective policies. Violations of platform rules may result in your messaging access being suspended by the platform, and Chime has no ability to reinstate that access on your behalf.

Chime subscriptions are billed on a monthly basis, charged to the payment method on file at the start of each billing period. All prices are in USD unless otherwise stated.

• Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You will retain access to the service until that date.
• Refunds: We do not offer prorated refunds for unused time within a billing period.
• Failed payments: If a payment fails, we will notify you and provide a 7-day grace period to update your payment details. If the payment is not resolved within that period, your account will be suspended. Your data will be retained for 30 days after suspension, after which it may be deleted.
• Price changes: We may change our subscription pricing with 30 days' written notice. Price changes take effect at your next billing renewal after the notice period.

Payment processing is handled by Stripe. By providing your payment details, you also agree to Stripe's terms of service.

We target 99.9% uptime for the Chime platform, measured on a monthly basis. We communicate scheduled maintenance in advance via email and, where possible, aim to schedule it during off-peak hours.

We are not liable for service interruptions caused by factors outside our control, including outages or changes to third-party platforms (Apple, Meta, AWS), internet infrastructure failures, or force majeure events.

In the event of a significant unplanned outage, we will communicate status updates via email and work to restore service as quickly as possible.

Chime is a tool that helps your business communicate with customers more efficiently. It is not a replacement for human judgment. You are responsible for the quality and accuracy of the information you provide to train your agent, and for reviewing your agent's behavior on an ongoing basis.

Chime is not responsible for the content of conversations your agent has with your customers, including any errors, omissions, or incorrect information your agent may provide. If your agent gives a customer incorrect information about pricing, availability, or any other matter, that is a business responsibility that falls to you.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of business, even if we have been advised of the possibility of such damages.

We may update these Terms of Service from time to time as the product evolves or in response to legal requirements. We will always post the updated terms at this URL with a revised "last updated" date.

If changes materially affect your rights or obligations — for example, changes to billing, data ownership, or liability — we will notify you by email at least 14 days before the changes take effect. Your continued use of Chime after that date constitutes acceptance of the revised terms.

If you do not agree to a material change, you may cancel your subscription before it takes effect. We will not penalize you for cancelling in response to a material change to these terms.

For legal questions, disputes, or anything related to these terms, reach out to us at hello@getchime.ai. We prefer to resolve issues directly and informally where possible.

If you have a general question about the product, our team is also reachable at that address and will be glad to help.